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ecsridhar
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Static Noise being recorded with HP Envy and Windows 10 18965 Eval build (Home Evaluation copy)

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HP Envy
Microsoft Windows 10 (64-bit)

I enabled Windows 10 developer build download. After a certain build the mike started generating static noise. I did give this feedback to the development  to developer feedback hub  but have not heard any response. Since this is  a developer build, official HP support officially could not help.
I have run all diags, checked the audio driver for latest, but to no avail.  Is rolling back to stable windows 10 is the only  option.  ( II was thinking of  creating a bootable windows 10 USB and  checking out first). Is it possible the microphone  hardware issues. Any hint/directions will be of great use

 

Thanks

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Jeet_singh
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@ecsridhar,

 

Thank you for posting your query on HP Community,

 

Have you tried to connect an headphone and check if you're having the same issue while using the headphones.

 

Let's try these steps here: 

 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

5) Download and install the audio driver from this link.

 

Alternatively, I would suggest you can update the Bios on your PC either from our HP support website, using this link or download it using HP Support Assistant.

You can update other drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Step 3. Disable sound effects:-

  1. Go to Control Panel > Sound
  2. Go to Speakers > Properties > Enhancementsdisable sound enhancements
  3. Disable All Sound Enhancements > hit Apply.

Step 4. Change audio format : -

  1. Open Control Panel > go to Sound
  2. Navigate to Playback > Speakers
  3. Go to Advanced > Default Format > change the format
  4. Save your settings.
  5. Note: You need to change the audio format for every multimedia app and hardware installed.

Let me know how it goes for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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ecsridhar
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Hi Jeet_Singh
Thanks for your detailed response.  I did  (and had done all the steps prior to filing the support questions) do all of your steps, but  as  mentioned in my problem description, I was using a windows 10 developer Eval build.  I had to re-image  my laptop and all is fine now.

 

Thanks

Sridhar

 

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Riddle_Decipher
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@ecsridhar That's great news, I'm glad its been sorted,

If you need anything else, please feel free to get back to us,

And have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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