cancel
Showing results for 
Search instead for 
Did you mean: 
geffen
Level 3
49 32 1 4
Message 1 of 3
193
Flag Post

Static/crackling noise from speakers

HP Recommended
HP Spectre x360

Hi,

 

when watching a video from www.coursera.com on firefox or chrome I get this static/crackling noise from my speakers every couple of minutes.

 

I tried to update my audio drivers using HP Support assistant and it didn't help.

I tried to manually install audio driver from here: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-4000-x360-convertible-pc/7527520/mode...

 

How can I fix the problem?

 

Thanks,

Yaron

2 REPLIES 2
banhien
Level 19
Level 19
94,684 93,341 12,271 26,101
Message 2 of 3
Flag Post
HP Recommended

@geffen 

 

Driver from your link is 4 years old. Please download and install a newer one (try the second one first)

 

             https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97021.exe 

             https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107674.exe

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
geffen
Author
Level 3
49 32 1 4
Message 3 of 3
Flag Post
HP Recommended

@Banhien,

 

regarding the drivers, the first one doesn't compatible with my OS.

the second one doesn't update the driver. The CMD file is running but I can see in the device manager that the driver is not updated.

 

after further examination, this problem also occurs when I'm listening to music in spotify.

but, when I download the video from coursera.com to my laptop and watch it via vlc media player the problem does not occur. could it be something with my internet connection? for all I know it is in perfect condition.

what do you recommend me to do?

 

Thanks,

Yaron

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation