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‎10-02-2020 08:25 AM

HP Recommended
Product: HP Spectre x360

Hi,

 

when watching a video from www.coursera.com on firefox or chrome I get this static/crackling noise from my speakers every couple of minutes.

 

I tried to update my audio drivers using HP Support assistant and it didn't help.

I tried to manually install audio driver from here: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-4000-x360-convertible-pc/7527520/mode...

 

How can I fix the problem?

 

Thanks,

Yaron

2 REPLIES 2

‎10-02-2020 04:01 PM

HP Recommended

@geffen 

 

Driver from your link is 4 years old. Please download and install a newer one (try the second one first)

 

             https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97021.exe 

             https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107674.exe

 

Hope this helps.

 

Regards.

BH
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‎10-03-2020 02:26 AM - edited ‎10-03-2020 07:19 AM

HP Recommended

@Banhien,

 

regarding the drivers, the first one doesn't compatible with my OS.

the second one doesn't update the driver. The CMD file is running but I can see in the device manager that the driver is not updated.

 

after further examination, this problem also occurs when I'm listening to music in spotify.

but, when I download the video from coursera.com to my laptop and watch it via vlc media player the problem does not occur. could it be something with my internet connection? for all I know it is in perfect condition.

what do you recommend me to do?

 

Thanks,

Yaron

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