cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 1 0 0
Message 1 of 4
186
Flag Post

Static noise upon startup and when watching a video or music.

HP Recommended
Notebook 15-ba015wm
Microsoft Windows 10 (64-bit)

I get a loud static noise upon boot up with more noise out of the right speaker. Once it has booted up I get spiritic noise. Upon opening a video or music I get static with the audio in the background. I have updated the audio driver with no joy. I even reinstalled factory setup and the BIOS 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
30,154 30,104 2,496 3,769
Message 2 of 4
Flag Post
HP Recommended

@mmaloney1 To resolve issues with a noisy fan, as such issues or more or less related to the fan, to confirm, simply connect a headphone to the device and check if the sound continues to occur from the computer, or if it switches to the headphone instead.

 

If the issue persists from the device and not the headphone, try the below steps:

  • Updating your Notebook computer BIOS
  • Keeping notebook air vents clear and clean
  • Increasing the efficiency of the notebook to reduce heat
  • Using Windows Task Manager to identify corrupt processes
  • Selecting power save settings to shut off your computer when it is not in use

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

P.S: Welcome to HP Community 😉

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for responding.  The problem is not a noisy fan issue, The noise is emitted from the speakers, mostly the right speaker.

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
9,603 9,605 410 646
Message 4 of 4
Flag Post
HP Recommended

@mmaloney1

 

I understand your concerns.

 

Please perform the below steps.

 

Step 1: Restart the computer

If there is no sound coming from the speakers or headphones on your computer, the issue might be caused by an application controlling that device and preventing other applications from using it. Before attempting the other troubleshooting steps in this document, restart your computer, and then test the audio to see if the problem is fixed.

If the audio problem persists, continue to the next step.

 

Step 2: Run the Audio Check in HP Support Assistant

Run the Audio Check in HP Support Assistant to make sure the audio device is functioning properly.

 

 

  1. Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.

  2. In Windows, search for and open HP Support Assistant.

  3. On the My devices tab, click your computer.

    Selecting your computer after opening HP Support Assistant

  4. Click the Troubleshooting and fixes tab, and then click Audio Check in the One click fixes section.

  5. Click Next, and then wait for the audio test to complete.

    Clicking Next to start the Audio Check

  6. Review the test results on the audio and microphone diagnostic results display, and then click Test Audio.

    Reviewing the audio test results, and then clicking Test Audio

  7. If sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions.

For more troubleshooting, please click the below link.

 

https://support.hp.com/in-en/document/c06258276

 

Have a nice day!!

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation