cancel
Showing results for 
Search instead for 
Did you mean: 
DAN226
New member
2 1 0 0
Message 1 of 4
176
Flag Post

Static on Notebook Speakers

HP Recommended
HP ENVY m7 Notebook - M1W11UA#ABA
Microsoft Windows 10 (64-bit)

This static started weeks ago, after a Windows update.

1. During the POST, static can be heard on the notebook speakers for a few seconds.

2. When audio is played on the notebook speakers, static can be heard continuously.  When the audio is muted, static can still be heard on the notebook speakers.

3. When audio is played through the headphone jack, no static is heard in the headphones, but static can be heard on the notebook speakers. Muting the audio does not mute the static.

4. When audio is played through USB headphones, no static is heard in the headphones and no static is heard through the notebook speakers.

I have tried unchecking the FAST START BOX, but there was no change in the static.

This is not happening with different brand notebook computers I have.  It appears to be related to HP drivers only.

Thanks for any help you can provide.

Dan226

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
28,039 26,658 1,522 1,618
Message 2 of 4
Flag Post
HP Recommended

@DAN226

 

Welcome to HP support community.

 

Install an updated audio driver

  1. Confirm that the computer is connected to the internet.

  2. Click Start, type device into the search field, and then select Device Manager from the list.

  3. Grant permission to continue, if prompted.

  4. Click the + (plus) sign next to Sound, video and game controllers in the Device Manager window.

    Figure : Sound Device in Device Manager

    Image of Sound Device in Device Manager
  5. Right-click the name of the audio device listed under Sound, video and game controllers, and then click Update Driver Software.

  6. Click Search automatically for updated driver software, when prompted.

  7. Windows checks for and installs any updated drivers. Restart the computer for the settings to take effect.

Check for Windows updates

  1. In Windows, search for and open Windows Update settings.

  2. Click Check for updates.

    If there are any available updates, they begin installing automatically.

  3. After the updates install, restart your computer, if necessary.

You ca refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
DAN226
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello Sandytechy20,

 

I did everything listed. No change yet.

 

Then I disabled all the other drivers and did everything listed again. No change.

 

During the third attempt I disabled all the drivers and left them disabled after a restart.

Upon restart, the static started during the POST and never stopped.

Any attempt to play audio was silent due to all the drivers being disabled.

However, the static remained constant as long as the computer was on.

 

This sounds like the HP computer is applying a voltage across the speaker terminals without any drivers active.

Thanks for any help you can provide.

Dan226

 

Sent from Mail for Windows 10

Was this reply helpful? Yes No
sandytechy20
HP Support Agent
HP Support Agent
28,039 26,658 1,522 1,618
Message 4 of 4
Flag Post
HP Recommended

@DAN226

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation