Stereo

[Chester13]

I have the hp notebook-15-ba009dx and need to listen to some cd's in stereo but all I get is mono. is there a way to get stereo? Even bought is good headphones and all I get is mono.

[The_Fossette]

@Chester13

I reviewed your post and I understand that you are not getting stereo sound from the CDs.

Don’t worry, I assure you I will try my best to get this sorted.

• Are you getting stereo sound when playing audio online or from other music files?
• Have you checked the audio settings in the video player you are using to play the CDs?
• What is the Windows version you are using?

Meanwhile, I recommend you uninstall the audio driver from device manager and then download and install it from the below link.

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81305.exe

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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