08-21-2016 04:06 PM - edited 08-22-2016 07:11 AM
After upgrading from Windows 7 to Windows 10 my sound is stuttering/making 'electrical interference' noises. I've been trying to solve this with the Windows Troubleshooter and various other fixes but in the end I ran the HP Support Assistant and it upgraded the drivers to IDT High Definition Audio which is what everyone seems to be complaining about anyway.
It just so happened I was offline when I first tried it with the newly installed IDT drivers and it was perfect so I thought I had cured it but as soon as I went online the stuttering and interference returned even when playing audio files already on my computer.
I'm baffled why this should make any difference but it means it still isn't cured. Anyone any ideas please?
08-24-2016 01:16 AM
Can anyone please point me in the right direction to solve this? There are so many threads about the same thing although I don't know if being offline has ever been mentioned before but if so I'd be grateful for any help.
08-24-2016 02:21 PM
Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the audio and network drivers after the Windows 10 update. I would like to assist you today with resolving this issue.
Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
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08-25-2016 02:06 AM
Hello Tardis, thank you for your response.
The laptop is not in warranty and I have visited the UK site mentioned in your link. I have already tried some of the things mentioned but there are other things I will try this weekend. Although the Win 10 upgrade made the sound worse I think it may have been there before I upgraded only not as noticeable.
I just feel it is so odd that it appears to work fine when I'm offline.
I will let you know how I get on after the weekend. Thanks again.