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RobinFloyd
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Message 1 of 3
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System Speakers Volumn suddenly Fades away

HP Recommended
HP Pavilion - 15-au116tx
Microsoft Windows 10 (64-bit)

when i try to play any video or audio on the laptop the volumn suddenly fades away i.e the volumn becomes low but the speakers volumn bar remains the same dosen't change the position. If i pause and then play the audio file again then for some seconds the sound comes back to orignal volumn then again fades away. This has been happining a lot.

I need help.

Don't know what to do..

 

2 REPLIES 2
DavidPK
Level 18
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Message 2 of 3
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HP Recommended

Hi,

 

Try the following.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

https://ftp.hp.com/pub/softpaq/sp80501-81000/sp80538.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78355.exe

 

When the Chipset reinstallation has completed, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

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Windows Insider MVP

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RobinFloyd
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HP Recommended

the problem has started occuring again.i tried to do all the steps above mentioned again it didn't work

need help

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