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04-28-2020 03:15 PM
Product: HP ENVY X360
Operating System: Microsoft Windows 10 (64-bit)
I have been using my hp envy x360 for a while now(5 months) and everything has been working fine until recently where my type c port would no longer recognise my huawei earphones. it would not detect it when i would connect. i have checked if the earphones are working on my phone which was the case but not on my laptop anymore. any help?
1 REPLY 1
05-06-2020 06:43 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Have you tried with a different device to check the port is working?
Keep me posted for further assistance.
I am an HP Employee
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