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Honor Student
Posts: 2
Member Since: ‎10-16-2016
Message 1 of 4 (342 Views)

Terrible audio quality coming from brand new HP Pavilion 15-au063

Product Name: pavilion 15-au063
Operating System: Microsoft Windows 10 (64-bit)

i just bought my pavilion laptop yesterday to replace my hp pavilion envy dv6 and the audio quality is very poor on my new laptop. its very tinny and noticabely lower quality than i had before. The audio settings also only account for one studio quality Hz setting, which does not offer me te ability to change it as other have been suggested to, i have downloaded the latest drivers and am very unsatisfied with the speaker quality. its hard to enjoy anything im watching or listening to as account of them. help would be appreciated, thank you.

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HP Support Agent
Posts: 10,403
Member Since: ‎01-29-2014
Message 2 of 4 (293 Views)

Re: Terrible audio quality coming from brand new HP Pavilion 15-au063

Hi! @Reloh, Thanks for stopping by the HP Support Forums!

 

I understand you have audio issues with your laptop.

 

I have checked the records and found that there is a known issue with these laptops.

 

According to the article to fix the issue you have to update the audio drivers.

 

Please update the audio drivers using the link below.

 

Link: http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77717.exe

 

Please refer this article to know more information: http://hp.care/2cFzkSi

 

Please let me know the outcome.

Have a great day! Smiley Happy

 

 

MrRobot
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎10-16-2016
Message 3 of 4 (276 Views)

Re: Terrible audio quality coming from brand new HP Pavilion 15-au063

Downloaded it and while it may have fixed the crackling issue the quality is still very bad compared to my other laptop, even compared to my other one the default format only has 2 options while my last hp laptop had upwards of 10 studio quality options. Are they just bad speakers in general and i will not be able to get the same quality?

HP Support Agent
Posts: 10,403
Member Since: ‎01-29-2014
Message 4 of 4 (265 Views)

Re: Terrible audio quality coming from brand new HP Pavilion 15-au063

Hi! @Reloh, thanks for the response.

 

And thanks for updating the drivers. I am happy that the cracking noise from computer stopped.

As you are comparing it with other notebooks. Speakers on this laptops are normal and you cannot get studio quality sound from this laptop.

 

 

Hope this answers your query!

Have a great day! Smiley Happy

MrRobot
I am an HP Employee

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