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‎12-22-2019 02:21 PM

HP Recommended
Product: Pavilion - 15-cw1000nl
Operating System: Microsoft Windows 10 (64-bit)

Hi, I bought my notebook some weeks ago and I found out that audio through headphone jack is terrible. It is totally flat, no bass. I tried with other devices and my earphones are working fine, I have problems only with this notebook. I installed the latest driver available in HP website, but Windows is unable to install them. I run windows 10 v1909 64bit.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-22-2019 02:56 PM

HP Recommended
@Mr_Matt wrote:

Terrible audio with B&W drivers, unable to install available update.

@Mr_Matt 

 

Do you mean B&O ? Where did you download from ? What is the error message ? Please try

 

(a) Download the following file and save on your computer

      https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe

(b) Go to Device Manager to uninstall Realtek aodio software and reboot,

(c) Right click downloaded file and run as administrator,

(d) Reboot.

 

Hope this helps.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎12-22-2019 02:56 PM

HP Recommended
@Mr_Matt wrote:

Terrible audio with B&W drivers, unable to install available update.

@Mr_Matt 

 

Do you mean B&O ? Where did you download from ? What is the error message ? Please try

 

(a) Download the following file and save on your computer

      https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe

(b) Go to Device Manager to uninstall Realtek aodio software and reboot,

(c) Right click downloaded file and run as administrator,

(d) Reboot.

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-22-2019 03:28 PM

HP Recommended

Thank you, it seems that it fixed the problem, I had to unistall multiple Realtek Driver before I could install this one!

Was this reply helpful? Yes No

‎12-22-2019 03:50 PM

HP Recommended

@Mr_Matt 

 

You are welcome. Happy Holiday season and New Year 2020.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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