Terrible audio with B&W drivers, unable to install available update

[Mr_Matt]

Hi, I bought my notebook some weeks ago and I found out that audio through headphone jack is terrible. It is totally flat, no bass. I tried with other devices and my earphones are working fine, I have problems only with this notebook. I installed the latest driver available in HP website, but Windows is unable to install them. I run windows 10 v1909 64bit.

[banhien · Accepted solution]

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@Mr_Matt wrote:

Terrible audio with B&W drivers, unable to install available update.

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@Mr_Matt 

Do you mean B&O ? Where did you download from ? What is the error message ? Please try

(a) Download the following file and save on your computer

      https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe

(b) Go to Device Manager to uninstall Realtek aodio software and reboot,

(c) Right click downloaded file and run as administrator,

(d) Reboot.

Hope this helps.

Regards.

[Mr_Matt]

Thank you, it seems that it fixed the problem, I had to unistall multiple Realtek Driver before I could install this one!

[banhien]

@Mr_Matt 

You are welcome. Happy Holiday season and New Year 2020.

Regards.