-
×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
- HP Community
- >
- Notebooks
- >
- Notebook Audio
- >
- Terrible audio with B&W drivers, unable to install available...
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question

Solved!
Terrible audio with B&W drivers, unable to install available update
12-22-2019 02:21 PM

Hi, I bought my notebook some weeks ago and I found out that audio through headphone jack is terrible. It is totally flat, no bass. I tried with other devices and my earphones are working fine, I have problems only with this notebook. I installed the latest driver available in HP website, but Windows is unable to install them. I run windows 10 v1909 64bit.
Solved! Go to Solution.
Accepted Solutions
12-22-2019 02:56 PM

@Mr_Matt wrote:Terrible audio with B&W drivers, unable to install available update.
Do you mean B&O ? Where did you download from ? What is the error message ? Please try
(a) Download the following file and save on your computer
https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe
(b) Go to Device Manager to uninstall Realtek aodio software and reboot,
(c) Right click downloaded file and run as administrator,
(d) Reboot.
Hope this helps.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
12-22-2019 02:56 PM

@Mr_Matt wrote:Terrible audio with B&W drivers, unable to install available update.
Do you mean B&O ? Where did you download from ? What is the error message ? Please try
(a) Download the following file and save on your computer
https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe
(b) Go to Device Manager to uninstall Realtek aodio software and reboot,
(c) Right click downloaded file and run as administrator,
(d) Reboot.
Hope this helps.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Didn't find what you were looking for? Ask the community