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Terrible audio with B&W drivers, unable to install available update

Pavilion - 15-cw1000nl
Microsoft Windows 10 (64-bit)

Hi, I bought my notebook some weeks ago and I found out that audio through headphone jack is terrible. It is totally flat, no bass. I tried with other devices and my earphones are working fine, I have problems only with this notebook. I installed the latest driver available in HP website, but Windows is unable to install them. I run windows 10 v1909 64bit.

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Terrible audio with B&W drivers, unable to install available update


@Mr_Matt wrote:

Terrible audio with B&W drivers, unable to install available update.


@Mr_Matt 

 

Do you mean B&O ? Where did you download from ? What is the error message ? Please try

 

(a) Download the following file and save on your computer

      https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe

(b) Go to Device Manager to uninstall Realtek aodio software and reboot,

(c) Right click downloaded file and run as administrator,

(d) Reboot.

 

Hope this helps.

 

Regards.

BH
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Thank you, it seems that it fixed the problem, I had to unistall multiple Realtek Driver before I could install this one!

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@Mr_Matt 

 

You are welcome. Happy Holiday season and New Year 2020.

 

Regards.

BH
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