cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 5
335
Flag Post

The Bang&Olufsen equalizer distorts the music when listening and takes out all the highs and lows.

HP Recommended
HP ZBook Studio x360 G5
Microsoft Windows 10 (64-bit)

When I listen to music on Spotify or Youtube the computer distorts the music everytime the music builds up. When you listen to it, it sounds like either your ears a stuffed or you have the feeling that there is something wrong with your hearing. I think it has to do with the horrible B&O software. I can't even select my own drivers nor equalizers. And I've tried every option I had, of which there are little, and nothing helped. 

4 REPLIES 4
Highlighted
Level 19
Level 19
87,190 87,074 11,094 23,826
Message 2 of 5
Flag Post
HP Recommended

@wesselg2

 

That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,

    https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88083.exe

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Dear sir,

Thank you very much for your thourough answer. However I have yet tried to update the drivers, but to no avail. I have all the updates installed. 

 

Thanks again for your answer.

 

Yours sincerly,

Wessel Groenewegen

0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 4 of 5
Flag Post
HP Recommended

This is what I hear: Everytime the music becomes more layered, such as when somebody start singing, the rest of the volume and the quality of the music drop. As it seems the bandwith then is too full and it has to cut part of the music away.

 

0 Kudos
Highlighted
Level 1
10 7 0 1
Message 5 of 5
Flag Post
HP Recommended

Hey, i think i had the same problem with you and fixed it. Try this:

 

-Right click on the speaker icon next to the clock.

-Open "Playback Devices"

-Right click on the Speaker and select "Properties"

-Under the "Enhancements" tab, check "Disable All Enhancements"

 

Just have in mind that you 'll have to disable them each time you restart your laptop. If you find a way to make it permanent, let me know. 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation