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‎12-02-2018 05:28 AM

HP Recommended
Product: R012NA
Operating System: Microsoft Windows 10 (32-bit)

I've tried uninstalling the driver and restarting the laptop but it hasn't helped, what else could I try?

1 REPLY 1

‎12-04-2018 10:22 AM

HP Recommended

@TheFalcon

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the computer's audio. I will be delighted to assist you here.  

 

Superb description terrific observations made before posting. Kudos to you for that. 😉 

 

Please try these steps: Follow this document https://support.hp.com/us-en/product/hp-15-r000-notebook-pc-series/6875200/model/7265187/document/c0... which will lead you to a guided troubleshooter, which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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