• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-21-2014 06:53 AM - edited ‎05-21-2014 06:55 AM

HP Recommended

I accidentally uninstalled my PC audio and IDT audio drive. When I tried to reinstall the IDT audio driver, I got this message. Please help me. My laptop model is HP ENVY dv4-5313tx running on windows 8. Thanks.

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2014 07:03 AM

HP Recommended

Check Device Manager for unknown devices and update the same.

 

Try this package:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-112413-1&cc=us&dlc=en&lc=en...

 

ALSO

Try upodating from HP Support Assistant which will autodetect components/upodates.

Link for HPSA:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-110990-1&cc=us&dlc=en&lc=en...

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎05-21-2014 07:03 AM

HP Recommended

Check Device Manager for unknown devices and update the same.

 

Try this package:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-112413-1&cc=us&dlc=en&lc=en...

 

ALSO

Try upodating from HP Support Assistant which will autodetect components/upodates.

Link for HPSA:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-110990-1&cc=us&dlc=en&lc=en...

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎05-22-2014 03:00 AM

HP Recommended

Hi Karthik. Thank you for the software. My driver installed perfectly after updating my HP support assistant.

Was this reply helpful? Yes No

‎06-07-2014 02:46 AM

HP Recommended

Hi,

 

Without Knowing i have unistalled the audio software, no i tried to download the drivers but i used get the error as in the subject which i mention

 

HP LAPTOP

PROBOOK 4520S

WINDOES 7 ULTIMATE

32 BIT

 

Please help me to solve

Was this reply helpful? Yes No

‎06-09-2014 04:18 AM

HP Recommended

Hello Mugundan,

 

Try installing HP Support Assistant which will automatically download and install drivers/updates:

HPSA Link:

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎09-22-2014 12:39 AM

HP Recommended

Hi Karthik,


Mine is Pavilion g6 1301-tx laptop with windows 7 64bit.In my case the audio driver got uninstalled automatically.I checked for IDT driver in device manager and its was not there.So i tried to install the driver that i downloaded from HP site.But it gave the same error as "The hardware detected is not supported by this IDT software package".I had posted a new question,but there were no response.I came across this post and it seemed you solved the issue.Please help me in this.

 

Was this reply helpful? Yes No

‎05-31-2016 03:45 AM

HP Recommended
Can you provide a new link for the 1st link.  It now redirects to HP home page.
@Karthik wrote:

Check Device Manager for unknown devices and update the same.

 

Try this package:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-112413-1&cc=us&dlc=en&lc=en...

 

ALSO

Try upodating from HP Support Assistant which will autodetect components/upodates.

Link for HPSA:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-110990-1&cc=us&dlc=en&lc=en...

C

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.