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julesgr
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Message 1 of 2
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The sound on my Spectre laptop through the left Bang and Olufsen speaker has started to crackle

HP Recommended
Spectre
Microsoft Windows 10 (64-bit)

The sound from the left Bang and Olufsen speaker has become very poor quality - it crackles, pops and sounds like a bad transistor radio! prior to this I had good quality sound and everything seems fine with the left speaker. I have updated the audio driver for the speakers but this didn't fix the problem. I also checked for updates but none are required. Using the trouble shooting options everything seems fine and to be working but still the sound is of poor qulaity. Any suggestions would be great!

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Jeet_singh
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Message 2 of 2
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@julesgr,

 

Thank you for posting your query on HP Community,

 

Have you tried to check if the issue persists even while connecting headphones.

 

Let's try these steps here: 

 

I  would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).

  • Hold the power button for at least five seconds to turn off the computer.

  • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

  • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

HP PC Hardware Diagnostic UEFI screen

  • Select Component tests.

List of the Component tests

  • Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

If the audio test passes then the evidence indicates towards a software issue.

 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

 

Let me know how it goes for further assistance!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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