11-09-2016 08:57 AM
The sound slowly slows down alone until disappearing in videos, if you pause in them the sound is good but, after a few seconds it goes down again alone.
What can I do the pc has 10 days.
11-10-2016 08:25 AM
Hi! @MLEITE5O, Welcome to HP forums.
I understand that you have audio issues with your laptop.
Please try few steps recommended below.
To install the audio driver in compatibility mode, I would suggest you follow these steps:
a. Download the latest audio driver from hp.com and save it on your local disk.
b. Right-click on the setup file of the driver and select “Properties”.
c. Select “Compatibility” Tab.
d. Place a check mark next to “Run this program in Compatibility mode” and select latest Windows version from the drop down list.
e. Let the driver install and then check the functionality.
If the issue still persists please provide the product number of your laptop.
I will watch for your reply.
Have a great day! :)
I am an HP Employee