The sound/speaker on my HP Envy was ruined when I downloaded the Win 10 Update

[BeSweet]

I received a notice that an update to Windows 10 was available so I downloaded it and installed it.  Afterwards the sound quality from my speakers is horrible.   It sounds "tinny", there seems to be no bass in the sound and I can barely get any volume.   I am ready to restore the previous version but I don't even know if that would fix my problem and I don't want to make it worse.  I looked for any upgrades for the drivers but there isn't anything. 

What can I do?  I really need some help here.  I'm not tech savvy enough to do any more without some guidance/advice.  Thank you.

[Paul_Tikkanen]

Hi:

What is the full model number or product number of your notebook?

The product number can be found on the same sticker as the serial number.

[BeSweet]

PN is EOK48UA

MODEL is m6-k125dx

Oh yeah, my laptop is an  HP Envy TouchSmart 17

[Paul_Tikkanen · Accepted solution]

Hi:

The only suggestion I can offer would be to reinstall the audio driver and restart the PC.

I had to do that on my HP notebook, and 3 of my HP desktop PC's when the latest update messed up the audio.

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63376.exe

[BeSweet]

That was exactly what I needed.  Thank you, thank you, thank you!!!!

[Paul_Tikkanen]

You're very welcome.

[Lorna499]

Thanks this worked for me as well.