USB Audio Cuts Out

[Ben10670]

I have my laptop connected to a pair of Rokit 7 speakers via a Allen & Heath DB2 with a USB connection going into my computer. The audio seems to cut out randomly, however it is most prone to cutting out when I have my charger plugged in and the CPU/memory is "working hard" according to task manager. I use speech marks because it doesn't take much for the CPU/Memory to go really high e.g. Using only Google Chrome and Spotify. 

Can anyone shed some light on the situation? I think all my drivers are up to date and I have disabled audio enhancement. 

[ub6424]

Hello @Ben10670 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we try to fix the <audio> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Ben10670]

Thank you for the reply.

I don't currently have my 'Allen & Heath Xone DB2' plugged in via USB, but that will pop up under 'Sound, video, and game controllers' when it is. 

Let me know if you need any more information.

Many thanks, 

Ben 

[ub6424]

Hello @Ben10670 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.17 Rev.A

14.0 MB

Aug 12, 2022

Download

Fix and enhancements:
- Provides improved security.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

(6) Visit --->>> Intel Bluetooth Site

- Download and install BT-22.170.0-32-64UWD-Win10-Win11.exe

(7) Restart Windows

(8) Test again

(9) Please report your results

[Ben10670]

I thought the issue was solved but I think that was maybe from the improved performance that the updates gave me. It seems like I experience audio cutting out the most when the laptop has low battery (and is being charged). I have attached a photo of the processes open now whilst the audio is cutting out lots.