01-01-2018 06:35 PM - edited 01-02-2018 07:07 PM
Reporting back that after reinstalling the driver, microphone was working. However, next day (today) reverted to prior problem of self-resetting to mute. It's becoming a serious problem for an online class i'm taking.
Same problem. built-in microphone not working Tried everything! A solution would be appreciated!
01-02-2018 01:22 PM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I understand that you have issues with the microphone on your PC.
To provide you with an accurate solution, I'll need a few more details:
Could you provide me with the exact model of the PC? Use this link to find it: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Did you make any software or hardware issues on the PC before the issue started?
Did it happen after a recent software update?
Please try the steps mentioned below.
Right, click or hold tap on the Volume Control icon.
Left click or tap on the “Recording Devices” feature from the menu that pops up.
Right-click on an open space in the “Recording” box and left-click or tap on the “Show Disabled devices” feature.
Right click again in the “Recording” box and check the “Show disconnected devices” feature as well.
Now in the Recording menu, you will have more icons like External Microphone, Internal Microphone Array, and Stereo Mix. You will need to right click on them and left click on the “Enable” option for each one.
Right click on the ” Internal Microphone Array” icon and set it to default for the “playback” feature and also set it as a default communication device.
Left click or tap on the “Apply” button in order for the changes to take effect.
Note: If after choosing the Apply button the system stops responding you will have to close the window and try again only this time set the playback feature as default then save your changes and only afterwards set it as default communication device.
Right, click or hold tap on “Internal Microphone Array”.
Left click or tap on the “Properties” feature.
Left click or tap on the “Effects” feature.
Check the box next to the “Disable System Effects” feature.
Left click or tap on the “Apply” button again.
Right click or hold tap on the “Volume Control” icon and left-click or tap on the “Playback Devices” feature.
Right click on the “Speakers” icon and set it as “default device” and also “Default Communication device” for the system.
Left click on the “Apply” button after you are done.
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee