Upgraded my windows 10 1609 to 1809 and lost audio

[ttodd0450]

My daughter ghave me her  fairly recent laptop and I decided to Reset the Notebook windows 10 back to Factory setting .. it came back many hours later after he upgrade and IO  noticed the audio icon is now red.. i then spent the better half of a day to try and reinstall audio drivers ( and device manager reports working and is troublefree) and ever video  on the youtube to figure out . ... nothing --and then I  discovered on the site HP  / customer support It gave the issued warning about the latest updates will knock out the audio to a red icon and no speakers or headphones plugged in , the notebook has built in speakers andworked before the reset ..   But when I go to get a furthur new update says all is current ...  ? (see insert)

Could I please have some help on this issue?  having no sound is not what the internet and  skype is all about .  My latest windows  version is 1809 build 17763 .

[Paul_Tikkanen · Accepted solution]

Hi:

See if installing this W10 IDT audio driver and restarting the PC, gets the sound to work again...

6.10.6492.0

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

[ttodd0450]

Thankyou !!  that link to the .exe  worked perfectly.,   I now have sound thanks to your reply .....   

[Paul_Tikkanen]

You're very welcome.