Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
05-01-2021 03:52 AM - edited 05-01-2021 03:54 AM
Product: HP envy 360x
https://youtu.be/0FIUxxYRnhI Hello everyone. I have a HP Envy 360 and having a loud high pitch sound when trying to play a audio file. Not sure if coincidence but was plugging in my sound equipment and plugging into headphone jack port as always previously done. Now after powering on unit and attempting to play a audio file I get an unbearable brief spaceship type noise. Anyone have suggestions? I have erased/updated/reset audio drivers and also went back to a previous point just for the heck of it to see with no success. No audio play minus the horrific quick noise. Thanks in advance. Will attempt to also include brief video of sound.
1 REPLY 1
05-04-2021 06:44 PM
Hi@Here4thepopcorn, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps Audio issue
To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.
Option 1: Download and install the SoftPaq to update the audio driver:
Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.
Option 2: Update the audio driver in Device Manager
- Open Device Manager.
- Expand Sound video and game controllers.
- Right-click on Realtek Audio Device.
- Select Update Driver Software.
- Select Search automatically for updated driver software.
- Follow the on-screen instructions to download and install the driver.
Perform a hard reset (Notebooks): https://hp.care/2FDuuWg.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community