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Here4thepopcorn
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Very loud high pitch audio sound and no actual audio plays

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HP envy 360x

https://youtu.be/0FIUxxYRnhI  Hello everyone. I have a HP Envy 360 and having a loud high pitch sound when trying to play a audio file. Not sure if coincidence but was plugging in my sound equipment and plugging into headphone jack port as always previously done. Now after powering on unit and attempting to play a audio file I get an unbearable brief spaceship type noise. Anyone have suggestions? I have erased/updated/reset audio drivers and also went back to a previous point just for the heck of it to see with no success. No audio play minus the horrific quick noise. Thanks in advance. Will attempt to also include brief video of sound.

Loud high pitch noise from HP Envy 360
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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi@Here4thepopcorn, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

           

  Perform a hard reset (Notebooks)https://hp.care/2FDuuWg.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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