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humphamer
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Message 1 of 6
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Very low volume

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Pavilion g7
Microsoft Windows 10 (64-bit)

The sound on my laptop is so low I can barely hear it. All the speakers and enhancements are on. Please help.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 6
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@humphamer, Welcome to HP Support Community!

 

What happens when you connect an external audio device?

 

Meanwhile, I have a few steps you could perform to resolve the issue:

 

Remove the audio drivers & Reinstall the original drivers-

Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS).

Increase volume on playback device settings after setting your speaker as the default device.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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humphamer
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Thanks for your kind reply. I tried uninstalling the audio driver and reinstalling it but it didn't help at all. 

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TEJ1602
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@humphamer

 

What happens when you connect an external audio device?

 

Keep me posted.

TEJ1602
I am an HP Employee

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humphamer
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The same thing, extremely low volume. 

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TEJ1602
HP Support Agent
HP Support Agent
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@humphamer

 

Let us run an extensive system test-

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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