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Student
Posts: 1
Member Since: ‎01-13-2017
Message 1 of 2 (204 Views)

Volume decreases automatically while playing media.

Product Name: HP Paviloion 15 au118tx
Operating System: Microsoft Windows 10 (64-bit)

The Problem is while playing video/audio the volume decreases automatically....but in the volume bar it shows full volume.. i troubleshooted the audio and i switched from realtek hd audio driver to microsoft hd audio driver..the problem got solved but the volume is not satisfactory...the speaker is B&O....Please help me with this

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HP Support Agent
Posts: 7,664
Member Since: ‎07-14-2016
Message 2 of 2 (180 Views)

Re: Volume decreases automatically while playing media.

Hello, @Kochu15 – Hope you are well Smiley Happy

 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

 
I see that you are facing audio issues with the B&O speakers on your Pavilion notebook. I will certainly do my best to assist you with this issue Smiley Happy

 

Let’s first try to run the HP guided solutions which will help you to fix the issue on most scenarios. Follow the steps here: http://hp.care/2dp5pwy


If the issue persists, go to http://hp.care/2iaF87u and follow the steps from “Step 6”.
 

Let me know how that goes. I’ll watch for your reply!

Good luck Smiley Happy


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