Having trouble signing in? Try this!
Post new question
Posts: 1
Member Since: ‎01-13-2017
Message 1 of 2 (347 Views)

Volume decreases automatically while playing media.

Product Name: HP Paviloion 15 au118tx
Operating System: Microsoft Windows 10 (64-bit)

The Problem is while playing video/audio the volume decreases automatically....but in the volume bar it shows full volume.. i troubleshooted the audio and i switched from realtek hd audio driver to microsoft hd audio driver..the problem got solved but the volume is not satisfactory...the speaker is B&O....Please help me with this

0 Kudos
HP Support Agent
Posts: 9,854
Member Since: ‎07-14-2016
Message 2 of 2 (323 Views)

Re: Volume decreases automatically while playing media.

Hello, @Kochu15 – Hope you are well :)


Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

I see that you are facing audio issues with the B&O speakers on your Pavilion notebook. I will certainly do my best to assist you with this issue :)


Let’s first try to run the HP guided solutions which will help you to fix the issue on most scenarios. Follow the steps here: http://hp.care/2dp5pwy

If the issue persists, go to http://hp.care/2iaF87u and follow the steps from “Step 6”.

Let me know how that goes. I’ll watch for your reply!

Good luck :)

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation