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Volume wont go down

HP Recommended
HP Envy x360 Convertible
Microsoft Windows 10 (64-bit)

So my laptop has this thing where the little square icon with the volume is always showing on the loop left hand side and the volume won’t go down at all. I try lowering it and it just automatically moves itself up to 100 and I have no idea how to fix it. Can anyone help me

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HP Support Agent
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I reviewed your post and I understand that you are unable to lower the volume on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


Can you share a screenshot of the little square icon you are referring to?


Meanwhile, I recommend you uninstall the audio driver from the device manager and then download and install the audio driver from the below link.


Here is how it is done.


  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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