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‎06-08-2023 10:38 AM

HP Recommended
Product: HP Spectre x360 - 13-ac023dx
Operating System: Microsoft Windows 11

I had WIN11 update and now my headphones won't connect for some reason. I tried several steps and had to recover just to get the sound back.  

Category:
1 REPLY 1

‎06-11-2023 11:24 AM

HP Recommended

Hi @Frank2170,


Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

  1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
  2. On the My Dashboard tab, find your computer, and then click Updates.
  3. Wait while HP Support Assistant analyzes the system.
  4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
  5. If prompted, restart the computer, and then close the tool.
    You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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