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HP Recommended
HP Envy 2020
Microsoft Windows 10 (64-bit)

I just bought the HP Envy x360 15.6" yesterday. Since the first hour, I started to hear a very low beeping sound that's fairly continual coming from the computer. It start when any sound is played and goes away if I disable the Realtek audio in the Device Manager or if I use my headphones.  I tried updating bios, uninstalling/reinstalling audio devices but nothing is working. The speakers sound is kind of low  and not great quality (lower than my cellphone, which I think is unusual), however the beeping is not coming from the speakers but from the left side (near the HDMI port). I ran the full 3 hour extensive test which did not show any problem. How can I fix it?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Mcset

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

View solution in original post

2 REPLIES 2
HP Recommended

Hi @Mcset

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

HP Recommended

Thank you for your reply! I actually ended up returning the laptop I purchased. It still has HP warranty (10 more months) but also has Amazon warranty which guarantees repair/replacement. I ended up returning it a couple of days ago. Thanks for the suggestion!

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