When I am doing video conferencing, people say they hear a buzzing coming from my laptop Envy

[Castletons]

I frequently use Skype to talk online and over the past 3 or 4 months I have had a bit of a struggle using it. Nothing has been wrong with Skype, but sometimes when I plug in headphones and a microphone I hear a loud humming or buzzing noise targetpayandbenefits.com

[rizzo51]

Replying to my own post from last night — disabling the B&O microphone control didn’t do anything except turn off the mic sound completely.  From the number of people with the HP Envy who are reporting the same problem I have a feeling it’s a design flaw in the computer itself that didn’t become apparent until everyone was using VC apps.  I’m afraid we’re stuck with the buzz!

[submarine8]

First, does the problem persist if the computer is running on battery power?

If yes, you might want to give this and this a try.

Depending on your model, this may also be worth a read. Pay attention to the uninstalling part.

[rizzo51]

My computer is plugged in all the time, so it's not an issue with battery power.  But thanks for the suggestion!  I have checked for updated drivers and apparently my system is up to date.

[submarine8]

I'm afraid I misled you.

I'm interested in whether the problem remains if you use battery power?

As for the driver, you may have up to date drivers but you may want to consider manually uninstalling them as per the linked material (if it applies to your model) before doing a reinstall.

[miketaylorphoto]

Solution is to not use the hp supplied drivers for the microphone array.  use the default microsoft windows drivers. works perfectly.

[marilyn330]

I have tried it with it plugged in and with just battery powered.  I can't see the instructions on what to try on the last post on how to use Microsoft Windows drivers and not HP supplied drivers.   Otherwise I have just used my iphone.

[miketaylorphoto]

I would call hp tech support and tell them to talk you through changing to the windows drivers, It really does solve the problem and its simple to do. 

[rizzo51]

I fixed the problem.  It's not the battery or anything else -- the audio card has to be uninstalled and reinstalled so you get the HD version of the audio control and the latest driver.  One of the people who posted in this chain included links to directions about how to do this -- I don't remember the details well enough to repeat them here.  The bottom line is that the buzzing is gone and video calls are fine!   

[submarine8]

I assume (and hope, to be honest:) ) that you are talking about the link I gave a while ago. If so, I'm glad it worked. And for anyone else still facing the problem, here it is again. Depending on your model this guide may be all you need. Pay attention to the uninstalling part.