When I am doing video conferencing, people say they hear a buzzing coming from my laptop Envy

[StacieDC]

I followed the link to use the SofPaq Kaby Lake download, my model is HP ENVY x360 Convertible 15mcn0xxx

I am really hoping this works... I uninstalled the old driver, then installed the Kaby Lake one, now Zoom says there seems to be a problem with your microphone. Failed to detect your microphone. Please make sure your microphone is properly connected.

[submarine8]

You may need to restart your device after installing the new driver.

Other things to try:

Do other programs detect the mic (Skype, browser (FB etc))?

If yes then you may find this helpful, as for configuring / testing zoom.

Let us know how it went.

[DrKrow]

I'm having the same problem with Skype and zoom. On a few occasions after 10 or so minutes the buzzing at the other end stops. When I use an external webcam with mic there isn't any buzzing. This leads me to presume its a hard ware problem in the lap top.  There appears to be sufficient number of HP users with this problem that HP should be addressing it. Right now I don't have a solution other than the external webcam.   

[rizzo51]

Hi -- it's not the hardware exactly -- it's the audio card.  A previous post from Submarine8 offered a way to fix it if you follow the links he provided.  Basically you have to uninstall the current audio card and reinstall the new one, which will automatically give you the new drivers.  I did this and it completely solved the buzzing problem!

[marilyn330]

HI.  Don't know if I responded, but this did not work