Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
09-24-2022 02:48 AM
Product: HP 15-gw0000 Laptop PC (1E421AV)
Operating System: Microsoft Windows 11
I am facing this sound issue from last few months, I searched every where on internet but did not get solution. My laptop speaker is work fine unless I plugin my earphone jack. Once I plugin my earphone jack, earphone work fine. But when I plug out the earphone jack from the laptop the laptop speaker will not work. Now when I play any music or song or anything laptop speaker will not work, And once I restart my laptop again then every things works fine. Again speaker works.
The movement I plugin my earphone jack in my laptop and then I plug out, the sound from the speaker is not camming unless I restart.
I am facing this issue from last 5-6 month, When I was using window then that time also I was facing the same problem but not I updated my window to 11 and I still facing this issue.
Please help me to solve this speaker problem.
1 REPLY 1
09-24-2022 03:40 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
System SKU ( equals HP product number (p/n) )
(2) Start Windows <device manager>
- Expand <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community