When connected to a Bluetooth audio device, it plays cracked sounds at times

[Sly_2k]

Havent gotten any error messages since i i started using the system , havent done any software updates either

[The_Fossette]

@Sly_2k,

Welcome to the HP Support Community!

Is the audio works correctly from the laptop internal speakers?

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then uninstall the Bluetooth driver from device manager and then download and install it from the above link.

Here is how you can uninstall the driver.

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!