01-22-2020 09:14 AM
It doesn't sound annoying but it goes from volume 6/100 to probably 100/100 which is not pleasant at all.
Whenever I play a piece of audio or video the volume goes up for a split second to this annoying level. Is there anything I can do to stop this from happening? I worry it'll damage my earphones as well as my ears.
01-24-2020 02:01 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are facing issues with the audio on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
What is the exact model for your computer?
Have you tested with a different pair of headphones?
Meanwhile, I recommend you uninstall the audio driver from device manager and then download and install it from the below link and check.
Here is how it is done.
- Type "Device Manager" into the search field to open the device manager console.
- Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
- On the Confirm Device Removal dialog box, click OK to start the uninstall process.
- When the uninstall process is complete, remove the device.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
01-27-2020 11:15 AM