-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Audio
- Re: Where is beats? And sound is bad after windows 10 instal...
Create an account on the HP Community to personalize your profile and ask a question
04-12-2016 09:18 PM
So I installed windows 10 when it got released a few months back. When I installed it my beats audio is completely is gone! Like this laptop comes with it. It had the symbol engraved on it hence the reason this laptop was so expensive in the first place with the addition of beats audio (I know Hp probably had to buy the rights or something and hence increasing the price). With that being said, my beats audio is gone and my sound is bad too. As in the volume is low (yes I made sure it's not muted and checked my side bar you know the one next to the time on the screen, and also the video or music player i am listening too, and also audio manager but to no avail). Also my audio changed too. Before it was some different name I think but after the update it's"IDT High Definition Audio CODEC." I also updated my driver but again nothing worked.
Solved! Go to Solution.
Accepted Solutions
04-14-2016 03:18 AM
Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.
In Device Manager, expand Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, download and reinstall the Chipset driver on the following link.
http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe
When the Chipset reinstallation has completed, shutdown the notebook.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
04-13-2016 03:02 AM
Hi,
Please try the fpllowing discussion:
http://h30434.www3.hp.com/t5/Notebook-Audio/Removing-Beats-Audio/td-p/5037709
Please note: Beats audio has new owner now. I don't know the situation now but new HP machines now have B&O, not Beats.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
04-14-2016 03:18 AM
Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.
In Device Manager, expand Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, download and reinstall the Chipset driver on the following link.
http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe
When the Chipset reinstallation has completed, shutdown the notebook.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
Didn't find what you were looking for? Ask the community