Create an account on the HP Community to personalize your profile and ask a question
04-03-2021 06:37 PM
What's going with the Driver's page? Why is there no driver install page for this laptop? When will the page be up?!? I need it urgently to reinstall sound. My laptop isn't detecting audio playback on my newly installed SSD. I've tried everything! Device manager, windows updates, and HP updates! There is no audio playback detected in my system. Nothing. My warranty has expired and I don't think it is at all ethical to charge customers to access customer service just to access driver's downloads. There is absolutely no way of calling anybody. My SN is 8CG9183CTY.
Solved! Go to Solution.
04-03-2021 06:46 PM
It appears that HP is having issues with a few model series support pages, not just that one.
The only suggestion I can offer would be to try the drivers from the 17-ce1000 model series, but don't use the BIOS or firmware files because they may be different than what your model uses.
04-03-2021 09:24 PM
That is due to the newer version of W10 and the driver file does not think that version of W10 is compatible.
It happens to a lot of notebooks for some reason.
Here is what I would do if I were you...
See if your notebook is supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook onto your new SSD.
If you can make the bootable recovery drive with that utility, temporarily disconnect the 2.5" drive so that the tool does not install W10 on the 2.5" drive instead of the SSD.
If it works, you should be all set.
Here is an info link for how to use that utility...
04-03-2021 10:09 PM
I have a few questions before I begin this process. During step 4, 'Recover the system,' in between turning off the computer and inserting the USB drive, that is when I swap out the old SSD with the new SSD correct? Everything on my new SSD will be automatically wiped right? Or should I wipe it separately?
Thanks for the help thus far. I think I'm starting to understand now.
04-04-2021 06:45 AM
You're very welcome.
The specs for your notebook indicate that it comes with a 128 GB M.2 SSD and a 1 TB 2.5" hard drive.
I assume you replaced the 128 GB M.2 SSD with one having a larger capacity... 250 GB, 500 GB or 1 TB, correct?
With the new SSD in place, and the 2.5" drive disconnected, boot from the USB recovery drive created by the cloud recovery tool and it will automatically format the SSD and install W10.
Then you can hook up the 2.5" drive again once you have determined everything is working properly on the SSD.
I don't know how intuitive the cloud recovery tool is, which is why I recommend disconnecting the 2.5" drive because it may install W10 on the 2.5" drive and not your notebook's M.2 SSD.
You can try it with the 2.5" drive connected and if it doesn't ask you what drive you want to install Windows on, shut down the PC and disconnect the 2.5" drive.