Windows 10 1903 update applied and now have audio driver issues.

[Johnboy19]

Unable to find driver for Intel high definition audio driver after Windows 10 1903 update applied.  I believe there is suppose to be a NVIDA audio installed under sound devices as well but that is no longer there. I had to reinstall the Realtek HD audio(SST).

[KrazyToad]

@Johnboy19

Welcome to HP Community

I also suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Johnboy19]

Thanks for the reply!  I already have that version of the HP support assistant running on my laptop but when I check for updates, none are found.  I  opened device manager and set the view to "devices by connection".  The photo shows the item which is missing a device driver. 

[KrazyToad]

@Johnboy19

- Open Device Manager, right-click the Intel High Definition Audio driver and select Uninstall. Restart your Notebook and Windows will attempt to reinstall the driver.
 

[Johnboy19]

I just uninstalled the Intel High Definition Audio driver and restarted my Spectre.  No driver was installed and the Intel High Definition Audio now shows up under "? Other devices".

[KrazyToad]

@Johnboy19

Let's try these steps: -

- Expand “Sound, Video and Game controllers” or under “other devices” in Device manager. 

- Right-click on the audio drivers listed there and uninstall the Intel high definition audio and Realtek audio drivers listed there. 

- Delete the drivers if prompted during the uninstall process.  

- Once done, click on View and select Devices by connection on the Device manager.  

- Expand ACPI x64 based PC. 

- Expand PCI Express Root complex and right-click on Intel Smart Sound technology Audio controller and uninstall the device.  

- Make sure to delete the driver if prompted during the uninstall process.  

- Once done, click on Action and Scan for hardware changes twice in the device manager.  

- Close device manager.  

- Open Settings from the Windows menu. 

- Click on Update and Security and check for updates to get the new audio driver for your computer.  

You can also follow the instructions in this Link: https://support.hp.com/in-en/document/c04973149

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Johnboy19]

I followed the steps you subscribed above.  I didn't restart between deleting drivers so when I tried to run Windows updated, nothing would install due to previous restarts being queued up.  I restarted the laptop and ran the Windows update.

I do have audio but I am still missing a driver for the Intel High Definition Audio.

[Johnboy19]

I also noticed this comment in the device status.

[KrazyToad]

@Johnboy19

Try reinstalling the Audio driver from the Recovery Manager. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04762483

[Johnboy19]

Sorry, but that option is not available after Windows has been updated.  "Disabled : HP recovery manager no longer supports this feature after Windows upgraded".