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Johnboy19
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Message 1 of 22
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Solved!

Windows 10 1903 update applied and now have audio driver issues.

HP Spectre x360 Convertible 15-bl1XX
Microsoft Windows 10 (64-bit)

Unable to find driver for Intel high definition audio driver after Windows 10 1903 update applied.  I believe there is suppose to be a NVIDA audio installed under sound devices as well but that is no longer there. I had to reinstall the Realtek HD audio(SST).

 

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HP Support Agent
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Message 2 of 22
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HP Recommended

Solved!

Windows 10 1903 update applied and now have audio driver issues.

@Johnboy19


Welcome to HP Community

 

I also suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Johnboy19
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Message 3 of 22
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Solved!

Windows 10 1903 update applied and now have audio driver issues.

Thanks for the reply!  I already have that version of the HP support assistant running on my laptop but when I check for updates, none are found.  I  opened device manager and set the view to "devices by connection".  The photo shows the item which is missing a device driver. 

Device manager.jpg

 

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HP Support Agent
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Message 4 of 22
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Solved!

Windows 10 1903 update applied and now have audio driver issues.

@Johnboy19

 

- Open Device Manager, right-click the Intel High Definition Audio driver and select Uninstall. Restart your Notebook and Windows will attempt to reinstall the driver.
 

KrazyToad
I Am An HP Employee

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Johnboy19
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Message 5 of 22
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Solved!

Windows 10 1903 update applied and now have audio driver issues.

I just uninstalled the Intel High Definition Audio driver and restarted my Spectre.  No driver was installed and the Intel High Definition Audio now shows up under "? Other devices".

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Message 6 of 22
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Solved!

Windows 10 1903 update applied and now have audio driver issues.

@Johnboy19

 

Let's try these steps: -

 

- Expand “Sound, Video and Game controllers” or under “other devices” in Device manager. 

- Right-click on the audio drivers listed there and uninstall the Intel high definition audio and Realtek audio drivers listed there. 

- Delete the drivers if prompted during the uninstall process.  

- Once done, click on View and select Devices by connection on the Device manager.  

- Expand ACPI x64 based PC. 

- Expand PCI Express Root complex and right-click on Intel Smart Sound technology Audio controller and uninstall the device.  

- Make sure to delete the driver if prompted during the uninstall process.  

- Once done, click on Action and Scan for hardware changes twice in the device manager.  

- Close device manager.  

- Open Settings from the Windows menu. 

- Click on Update and Security and check for updates to get the new audio driver for your computer.  

 

You can also follow the instructions in this Link: https://support.hp.com/in-en/document/c04973149

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Johnboy19
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Message 7 of 22
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HP Recommended

Solved!

Windows 10 1903 update applied and now have audio driver issues.

I followed the steps you subscribed above.  I didn't restart between deleting drivers so when I tried to run Windows updated, nothing would install due to previous restarts being queued up.  I restarted the laptop and ran the Windows update.

Windows update.jpg

 

I do have audio but I am still missing a driver for the Intel High Definition Audio.

Device manager.jpg

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Johnboy19
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Message 8 of 22
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Windows 10 1903 update applied and now have audio driver issues.

I also noticed this comment in the device status.

20190607_084933.jpg

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HP Support Agent
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Message 9 of 22
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Solved!

Windows 10 1903 update applied and now have audio driver issues.

@Johnboy19

 

Try reinstalling the Audio driver from the Recovery Manager. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04762483

KrazyToad
I Am An HP Employee

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Johnboy19
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Message 10 of 22
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Windows 10 1903 update applied and now have audio driver issues.

Sorry, but that option is not available after Windows has been updated.  "Disabled : HP recovery manager no longer supports this feature after Windows upgraded".

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