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‎07-31-2016 09:15 PM

HP Recommended
Product: Compaq Presario CQ50
Operating System: Microsoft Windows 10 (64-bit)

I bit the bullet and tried the Windows 10 upgrade (from Windows 7) on my older laptop.  Everything seems to work except the headphone jack.

I've tried the latest version of the Conexant driver I could find (4.98.4.60 8/24/2009) and the Windows default HD audo driver (10.0.10586.0 10/29/15).  The Windows driver at least shows 'Headphones' in the playback list but with both drivers Windows fails to detect when the headphone plug is inserted into the jack - status is always 'Not plugged in'.

Anyone have any luck finding a driver for the Conexant card that works with Windows 10?

The Windows troubleshooting tool is useless for this - actually causes the sound to stop working altogether while proclaiming that it has fixed my problem.

1 person had the same question
1 REPLY 1

‎08-03-2016 09:26 AM

HP Recommended

Hi @MPHaas,

 

Thank you for posting at HP Forums!

 

I have read your post and wanted to help

 

I understand that after upgrading to Windows 10, the system cannot recognize headphones plugged in.

 

Have you tried to uninstall all the audio drivers in Device Manager, and click on the Action on the top of the Windows, and select Scan for hardware change to let the system install the drivers?

 

Let me know if it works for you. By the way, I doubt if  HP has the Windows 10 drivers for your laptop. Can you provide the product number of your laptop?

 

If this post helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos.

 

Regards,

 

SDJL
I work on behalf of HP


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