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09-30-2022 10:38 AM
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f0000 (39R25AV)
Operating System: Microsoft Windows 11
After installing the Windows 11 22H2 update yesterday I now am seeing regular blue screens on HP Spectre x360 after I login. The system only remains up for around 5-10 mins before crashing. It seems the issue is related to this "Compatibility issues with Intel Smart Sound Technology drivers and Windows 11"
I checked the version of my Intel® Smart Sound Technology BUS and it is version 10.29.0.7767 so newer than the one reported.
I ended up uninstalling the 22H2 update and the system is stable again.
Hopefully this issue can be reported to HP to get a fix and warn others of potential problems upgrading. I don't have the patience to report it via WhatsApp and wait days for a reply.
2 REPLIES 2
10-06-2022 07:41 PM
Hi I am having the same issue. How exactly did you uninstall the 22h2 update? Did you use the command prompt? If so can you provide exactly what you typed?
I have tried startup repair —> and it tells me it couldn’t repair my pc
I tried clicking uninstall updates —> uninstall latest quality update ( that does nothing)
—> uninstall latest feature update —> I get a message that it ran into a problem and won’t be able to uninstall latest feature update of windows.
10-07-2022 09:04 AM
Sorry to hear you have this problem too.
This is what I did to go remove 22H2:
- Press the Win+I keys to open the Settings.
- Open System>Recovery options.
- Next, click “Go back to the previous version of Windows.”
- Windows would ask you questions about what you did not like or had issues with.
- Next, wait for the process to complete.
You've only got a few days within which this option is available 😞
PS. I contacted HP Support about the problem, but they didn't understand how to help as I had rectified the problem myself.
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