cancel
Showing results for 
Search instead for 
Did you mean: 
Brooksider
New member
1 0 0 0
Message 1 of 2
141
Flag Post

Windows microphone test is successful but voice recognition not working in apps

HP Recommended
Pavilion 15-cs1065cl
Microsoft Windows 10 (64-bit)

When I test the microphone in Windows, the I can see the bar moving as I speak.  I had been using voice recognition in Chrome to perform Google searches and it was successfully converting voice to text.  Then I was participating in a Zoom session one day for the first time and I could hear everyone else but they could not hear me.  After failing to troubleshoot the problem in Zoom, I tried a Google search again and now it was no longer recognizing voice commands.  I have tried all the troubleshooting options in Windows.  They all say the device is working properly and the Windows microphone test is still working.  I have updated the Realtek audio driver both thru Windows and thru the HP Support Assistant.  Nothing works.  Is this a known problem?  Can you offer any suggestions?

1 REPLY 1
KrazyToad
Retired
Retired
22,744 22,731 1,371 1,398
Message 2 of 2
Flag Post
HP Recommended

@Brooksider


Welcome to HP Community

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you perform a Reset and check if that helps

 

Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation