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Windows microphone test is successful but voice recognition not working in apps

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Pavilion 15-cs1065cl
Microsoft Windows 10 (64-bit)

When I test the microphone in Windows, the I can see the bar moving as I speak.  I had been using voice recognition in Chrome to perform Google searches and it was successfully converting voice to text.  Then I was participating in a Zoom session one day for the first time and I could hear everyone else but they could not hear me.  After failing to troubleshoot the problem in Zoom, I tried a Google search again and now it was no longer recognizing voice commands.  I have tried all the troubleshooting options in Windows.  They all say the device is working properly and the Windows microphone test is still working.  I have updated the Realtek audio driver both thru Windows and thru the HP Support Assistant.  Nothing works.  Is this a known problem?  Can you offer any suggestions?

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Welcome to HP Community


I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue


At this point I suggest you perform a Reset and check if that helps




Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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