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JamesR21
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Windows update broke my audio driver?

HP Envy 13 AH0xxx
Microsoft Windows 10 (64-bit)

I had to roll back to the later version of Windows 10 (v1809) as when I upated to v1903, it creates some distorted and crackling noises as I tested the audio on Skype and iscord, it aslo messed up my Bang & Plufsen Experience as I am no longer able to use the equilzers. Has Realtek or HP released any update for the audio driver that is compatible with the new Wondows Update?

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Flag Post
HP Recommended

Windows update broke my audio driver?

@JamesR21

 

You can download and use the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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