Yellow patch on screen corner and Audio glitch

[amankumar197000]

I purchased this a month ago and slowly started observing that laptop has a small yellow patch on very left corner of screen and the speaker sounds glitch.

I'm attaching the screen photo and sound test

[Third party Link removed]

[Third party Link removed]

[Dilip_18]

Hi@amankumar197000,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing screen issues with the HP Laptop PC and also Audio glitches.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Check with headphones if the sound works fine.

Try and check in Bios using the F10 key if the screen shows yellow patch in Bios. To enter Bios, click restart and keep tapping the F10 key and then turn on the PC at the same time to enter Bios screen. 

If the issue persists in Bios then it is a hardware issue on the screen. 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[amankumar197000]

I checked for bios updates but I have latest bios update installed on the laptop

[Dilip_18]

Hi@amankumar197000,

Thank you for responding, I appreciate your time and effort.

Try and check in Bios screen using the F10 key if the screen shows yellow patch in Bios. To enter Bios, click restart and keep tapping the F10 key and then turn on the PC at the same time to enter Bios screen. 

If the issue persists in Bios then it is a hardware issue on the screen. 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Please feel free to contact us here anytime you need any further assistance.

Have a great day!