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Message 11 of 13
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after the most recent Windows 10 update, I don't seem to have my Beats Audio anymore. I have sound

@mystickid

 

Welcome to the HP Forums. I would be happy to help you with your getting issues with the beats audio after Windows 10 update. I understand that you prints appear faint, and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

Uninstall the beats audio driver and reinstall it.

 

Refer the document to uninstall the driver. Click here.

 

Install the below driver.

 

sp63555.exe download this driver and install it.

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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mystickid Honor Student
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Message 12 of 13
Flag Post

Solved!

after the most recent Windows 10 update, I don't seem to have my Beats Audio anymore. I have sound

Thanks for the reply Sandytechy20.

 

I resolved the issue but going into device manager> sounds>and clicking on IDT audio >> Search and Update drivers .

 

Thanks again!

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HP Support Agent
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Message 13 of 13
Flag Post

Solved!

after the most recent Windows 10 update, I don't seem to have my Beats Audio anymore. I have sound

Hi @mystickid,

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time ;)

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And mark my post as Accepted Solution to help others find a similar solution as you have.

 

Take care now and do have a fabulous week ahead. :)

Regards,

Jeet_Singh
I am an HP Employee

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