cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
303
Flag Post
HP Recommended

Solved!

audio come from both headphones and speakers

HP Notebook - 15-ay015nx
Microsoft Windows 10 (64-bit)

hello

When i plugin my headphones and play an audio then sound come from both the headphones and speakers

so please guide me how to solve this problem

 

this problem arises when i reinstalled windows 10 on my laptop

thanks

1 REPLY 1
Highlighted
Level 18
49,520 49,455 9,896 16,714
Message 2 of 2
291
Flag Post
HP Recommended

Solved!

audio come from both headphones and speakers

Hi,

 

Try the following.

 

Depending on whether you've installed the anniversary update of Windows 10 or not, download the relevant Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

Windows 10

 

Windows 10 Anniversary Update

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the relevant Chipset driver on the following link.

 

Windows 10

 

Windows 10 Anniversary Update

 

When the Chipset reinstallation has completed, shutdown the notebook.

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation