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audio issue HP ENVY x360 Convertible cracks sound

HP Recommended
HP ENVY x360
Microsoft Windows 10 (64-bit)

Hi 


I am having audio issues on my HP ENVY x360 Convertible. It's in new condition and not damaged at all. I don't have a warranty, I have time to time a static cracks sound each time I turn on the Laptop, I reinstalled drivers, the same issue, know and worse the microphone is most of the time down, I have to restart to have it working again.

please can you assist with and help me solve the issue.

 

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@mouris 

 

What is your HP ENVY x360  ?  Please use the following way to find out model/product of your machine


              https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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the Model is an  HP envy x360 convertible 15-bq2xx .

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