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audio issue Speakers not working

HP Recommended
envy 13
Microsoft Windows 10 (64-bit)

On a number of occasions the sound from then internal speakers has dropped off, and a very quiet "tinny" sound is all that is left. I have followed various suggestions, and eventually (though with different levels of advice and instructions using HP Assistant, community and HP Support ) the sound have eventually returned. Sometimes a reboot, sometimes a hard reset, sometimes uninstalling the Realtek driver and allowing it to be reinstalled on rebooting, etc, etc, etc.

This time though (having worked without fail for a month or so) I cannot get it back.



HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that you are facing issues with the audio on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


What is the product number of your computer?


Meanwhile, I recommend you run the audio troubleshooter and it will automatically find and fix the audio issues.


Here is how it is done.


  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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