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12-20-2020 06:58 AM
On a number of occasions the sound from then internal speakers has dropped off, and a very quiet "tinny" sound is all that is left. I have followed various suggestions, and eventually (though with different levels of advice and instructions using HP Assistant, community and HP Support ) the sound have eventually returned. Sometimes a reboot, sometimes a hard reset, sometimes uninstalling the Realtek driver and allowing it to be reinstalled on rebooting, etc, etc, etc.
This time though (having worked without fail for a month or so) I cannot get it back.
PLEASE SOMEONE HELP with a PERMANT fix!!!
12-23-2020 03:30 PM
I reviewed your post and I understand that you are facing issues with the audio on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you run the audio troubleshooter and it will automatically find and fix the audio issues.
Here is how it is done.
- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.
- Click on "Playing Audio".
- Follow the on-screen instructions.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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