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Honor Student
Posts: 2
Member Since: ‎01-23-2017
Message 1 of 2 (128 Views)

audio mute key issue in my hp 15-AB031TX

Product Name: HP PAVILION 15-AB031TX
Operating System: Microsoft Windows 10 (64-bit)



Recently i am facing an issue with my laptop volume mute key, when ever  am pressng the mute key button total key board was not responding even i have raised complaint to hp service center technician told its a software issue.

please help me out

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HP Support Agent
Posts: 6,172
Member Since: ‎10-12-2016
Message 2 of 2 (104 Views)

Re: audio mute key issue in my hp 15-AB031TX


Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your laptop wherein the total keyboard was not responding when you press the mute key.


This could be an issue related to the keyboard software.


Let's go through a few steps to resolve this issue.


And here's the step by step guide for you in the link: Notebook Keyboard Troubleshooting (Windows 10, 8)


Let me know how this works.

You have a good day ahead.

I am an HP Employee

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