03-17-2017 09:26 AM
Recently i am facing an issue with my laptop volume mute key, when ever am pressng the mute key button total key board was not responding even i have raised complaint to hp service center technician told its a software issue.
please help me out
03-18-2017 12:31 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are facing issues with your laptop wherein the total keyboard was not responding when you press the mute key.
This could be an issue related to the keyboard software.
Let's go through a few steps to resolve this issue.
And here's the step by step guide for you in the link: Notebook Keyboard Troubleshooting (Windows 10, 8)
Let me know how this works.
You have a good day ahead.