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‎01-29-2020 11:23 AM

HP Recommended
Product: hp probook 440 g6
Operating System: Microsoft Windows 10 (64-bit)

hello, from December the audio no longer works on the notebook. in bios the test is working but nothing is heard from windows 10.Untitled.png

I used windows driver update and hp assistant but the problem was not solved ,

thanks for the help and sorry my bad english 

1 person had the same question
1 REPLY 1

‎01-29-2020 11:27 AM

HP Recommended

@Marco-Psc 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


    https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98885.exe


(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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