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‎06-19-2021 04:18 PM

HP Recommended
Product: hp envy 15-ae101nx
Operating System: Microsoft Windows 10 (64-bit)

i have tried every thing to solve the problem i,e update bio , audio drivers even setup chip driver but still no find any solution.

is there any one who help me.  my laptop has 5 speakers but only two front speakers working , sub woofer and rear speakers are not working kindly help me i will be very thankful to you.

Category:
2 REPLIES 2

‎06-19-2021 05:53 PM

HP Recommended

@Admiral68 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107674.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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‎06-20-2021 11:28 AM

HP Recommended

When i open step menu box open and got msg i.e driver is not supported for this os

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