• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-15-2020 09:56 AM

HP Recommended
Product: Example: Pavilion 6530hp pavilion dm4
Operating System: Microsoft Windows 10 (64-bit)

i have a hp pavilion dm4 with audio beats i upgraded from win 7 to win 10 now it doesnt recognize the beats audio

3 REPLIES 3

‎09-15-2020 10:08 AM - edited ‎09-16-2020 07:03 AM

HP Recommended

Hi:

 

Your notebook is not supported by HP for W10.

 

The only suggestion I can offer, would be to see if the W10 IDT w/Beats audio driver from a newer model notebook also works on yours.

 

Restart the PC after installing the driver...

 

6.10.6492.0     Jul 17, 2015

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

Was this reply helpful? Yes No

‎09-16-2020 05:36 AM

HP Recommended

should i go back to windows 7?

Was this reply helpful? Yes No

‎09-16-2020 07:03 AM

HP Recommended

If that driver didn't fix the problem, you may want to do that, because there wouldn't be any other fix out there to try.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.